PRIVACY POLICY

Last updated: October 02, 2025

This Privacy Policy describes how LeakBusters by Lofet Ltd collects, uses, stores, and discloses your Personal Data in strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and applicable national data protection law.

By using our Service, you confirm that you have read and agree to the terms of this policy, provided that you have given your explicit consent for processing activities where legally required (e.g., for analytics cookies).

1. DATA CONTROLLER AND CONTACT INFORMATION

The Data Controller responsible for the processing of your Personal Data is:

Information Details

Company Name: LeakBusters by Lofet Ltd

Address: Two Danish plumbers, Kato Pervolion, Paphos 8046, Cyprus

Email: contact@leakbusters.ltd

Website: https://www.leakbusters.ltd

You can contact us regarding any data protection concerns at the email address above.

2. COLLECTION OF PERSONAL DATA, PURPOSES, AND LEGAL BASIS (GDPR Art. 6)

We collect Personal Data directly from you and through automated tracking (cookies/analytics). We process your information only if we have a valid legal basis for doing so.

A. Directly Collected Data

Category of DataPurpose of ProcessingLegal Basis (GDPR)

Contact Data (Name, Email, Phone Number, Address)Offer and Contract: Handling enquiries, quotations, entering into agreements, and delivery of plumbing services.Necessary for the performance of a contract or in order to take steps prior to entering into a contract (Art. 6(1)(b)).

Account Data (Login credentials, if created)Account Management: Administration of your user account and access to features.Necessary for the performance of a contract (Art. 6(1)(b)).

Email and PreferencesDirect Marketing: Sending newsletters, offers, and information about similar services.Consent (Art. 6(1)(a)) or Legitimate Interest (Art. 6(1)(f)) for existing customers (as per e-marketing regulations).

RequestsCustomer Service: Responding to and managing your requests and complaints.Legitimate Interest (Art. 6(1)(f)) in providing good customer service.

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B. Automatically Collected Data (Usage Data and Google Analytics)

Category of DataPurpose of ProcessingLegal Basis (GDPR)

Technical Data (IP address (anonymised), browser type, pages visited, time spent, referral URL, unique device ID)Website Analysis and Improvement: Statistical analysis of website use, traffic measurement, performance optimisation, and user experience using Google Analytics.Explicit Consent (Art. 6(1)(a)). NB: This requires active approval via a cookie banner before tracking commences.

Essential Cookies (e.g., session cookies, cookie acceptance status)Functionality and Security: Ensuring the basic operation of the website and remembering your cookie preferences.Legitimate Interest (Art. 6(1)(f)), as they are technically necessary for the provision of the service.

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3. USE OF GOOGLE ANALYTICS (THIRD PARTY PROCESSOR)

We use Google Analytics (provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to collect and analyse data on how our website is used.

Data Collected: Google Analytics collects the Technical Data (Usage Data) mentioned above using cookies.
IP Anonymisation: We have activated IP anonymisation in Google Analytics (_anonymizeIp()). This means your IP address is truncated within the EU/EEA, reducing the identification risk. The full IP address is only transferred to Google’s servers in the USA in exceptional cases and truncated there.
Legal Basis: The processing is based on your Explicit Consent, which you provide via our cookie solution. You can withdraw your consent at any time.
Opt-Out: You can easily opt out of Google Analytics tracking by adjusting your cookie preferences on our website or by installing Google’s official browser add-on.

4. DISCLOSURE OF PERSONAL DATA

We share your Personal Data with the following categories of recipients, and only to the extent necessary to fulfil the stated purposes:

Processors: Companies that process data on our behalf (e.g., hosting providers, IT support, Google Analytics). We enter into Data Processing Agreements (DPAs) with all processors to ensure they comply with GDPR standards.
Affiliates: We may share data with our parent company or other companies under common control (LeakBusters by Lofet Ltd), but only to the extent necessary for operations and under the obligation to honour this Privacy Policy.
Authorities: Data is disclosed if required by law or in response to a valid legal request (e.g., police or courts).
Business Transfers: In connection with a merger, sale of assets, or similar transactions.

5. TRANSFER TO THIRD COUNTRIES

Our use of Google Analytics entails that your data may be transferred to and stored in the USA, which is a country outside the EU/EEA (a Third Country).

Transfer Basis: As Cyprus is part of the EU, any transfer outside the EU must take place on a lawful basis. The transfer to Google is secured by the fact that we have entered into the EU Standard Contractual Clauses (SCCs) with Google and have implemented additional technical measures (such as IP anonymisation) to protect your data in accordance with the European Court of Justice's Schrems II ruling.
Risks: You should be aware that US authorities may potentially access this data under US law (e.g., FISA).

6. RETENTION OF DATA

We retain your Personal Data only for as long as is necessary for the purposes for which it was collected:

Customer Data (Contact, Contract): Retained for as long as you are a customer, and for a subsequent period (typically up to 5 years) to comply with accounting legislation and any legal claims.
Google Analytics Data: The retention period for data on Google Analytics servers is set in our configuration, typically 26 months, after which it is automatically deleted.
Marketing Consent: Retained until you withdraw your consent, or we determine that the consent is no longer active.

7. YOUR RIGHTS AS A DATA SUBJECT (GDPR Art. 12-22)

Under the GDPR, you have a number of rights regarding our processing of your Personal Data. You can exercise your rights by contacting us via email (contact@leakbusters.ltd).

Right of Access (Art. 15): You have the right to obtain confirmation as to whether or not Personal Data concerning you is being processed, and, where that is the case, access to the data.
Right to Rectification (Art. 16): You have the right to have inaccurate Personal Data concerning you rectified.
Right to Erasure ("Right to be forgotten") (Art. 17): You have the right to have your data erased, unless we have a legal obligation or another lawful basis to continue processing.
Right to Restriction of Processing (Art. 18): You have the right to obtain restriction of processing your Personal Data in certain circumstances.
Right to Data Portability (Art. 20): If processing is based on consent or a contract, and processing is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
Right to Object (Art. 21): You have the right to object to processing which is based on our legitimate interest.
Right to Withdraw Consent (Art. 7): If processing is based on your consent, you have the right to withdraw it at any time.

Complaint Procedure

If you are dissatisfied with our processing of your Personal Data, you have the right to lodge a complaint with the relevant Supervisory Authority.

As LeakBusters by Lofet Ltd is registered in Cyprus, the primary Supervisory Authority is:

Office of the Commissioner for Personal Data Protection 1, Iasonos street, 1082 Nicosia, Cyprus Tel: +357 22818456 Email: commissioner@dataprotection.gov.cy

If you are a resident in another EU member state, you may also lodge the complaint with your local Data Protection Authority.

8. SECURITY AND CHANGES

Security: We take the protection of your information seriously and implement appropriate technical and organisational security measures to protect data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Changes to the Policy: We may update this Privacy Policy from time to time. We will notify you of any material changes via email and/or by a prominent notice on our website before the change becomes effective.